Ok..after reading back my prev post...i guess i sounded pretty emotional. :P but well..thats how i felt..or still feel!

Anyways, what I was trying to point out is that...none of the staffs there are willing to take that extra leap to strengthen their service. Actually the problem doesn't only exist within MAS, but many other companies too. Sadly to say even in TM. Ppl just refuse to spend that lil extra effort, or energy or even a plain SMILE just because it is out of their on-the-paper- job scope. How sad is that?

I believe that you should treat ppl the way you want to be treated no matter in what ever condition. If your customer is yelling and angry, stop, pause, and think. If I'm in his/her situation, what would I appreciate ppl to do at that moment? Even if you can't help out, say something that can help calm the situation. It's all about psychology.

At the end of the day, no matter what business line you are in, what position you hold, we are all working in CUSTOMER SERVICE. Agree?


cheers~